How to change fields of the Incident tile for ITSM Mobile Agent application

[ZbigniewBednare]

Hello,

I'm new to ITSM Mobile Agent Application. I'm looking for a way / place in instance configuration where I can change / add /remove Fields visible in: My work tab, My incidents section where under there are incident listed. Out of the box it shows:

1. Top left of the tile Priority

2. Top right of the tile Incident Number

3. Center Description

and in the end State and Company.

I would like to change State and Company fields to some other fields ? Any clue ?

Attached screenshot, with arrows pointing to the places I would like to change.

Thank you.

[Pavankumar_1]

Hi,

To make the changes as per your business need. Open the applet and on the field configurations section you can preview template as shown below..

To make changes on template click on the customize in Mobile Card Builder on shown below

once you click that it will look like as below screen.

click on left side home container which is highlighted then will look as shown in the image.

Here using + icon You can add the components and select the fields on that components whatever is required. Once you complete the changes click the save button. Use preview button to preview the data.

For each field you can set color, height, width, alignment,... configurations will be done. Use component configuration on right side as shown above image.

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Pavankumar

[ZbigniewBednare]

Hello,

Thank you for the reply. Its exactly thing I was looking for. I did not find Incident Assigned applet, is this one responsible for tail that I mentioned on the printscreen. The main one that is available in My Work tab, My incident section ? I was able to find same setting for example for breached incidents .. but not sure what is really responsible for the main part that I described 😞

Thank you.

[Pavankumar_1 · Accepted solution]

Hi,

No, above Incident Assigned applet i took as a example. In your case it is different. Perform all the configurations on your applet. If you are not able to find the applet name then open the My work Applet Launchers. Under UI Section you can see all the applets that selected on that section.

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Pavankumar

[Pavankumar_1]

Hi Zbigniew Bednarek,

If it is helpful to you Please Mark ✅ it as Correct/helpful.

Thanks!! 

Regards

Pavankumar