Changes made in Mobile App theme is not visible in iOS devices

[Prachi28]

Hi All,

I have a requirement where, I have to change the color of Now Mobile's Application Launch page, Navigation bar, Widgets, List.

Referenced Article: https://docs.servicenow.com/en-US/bundle/utah-mobile/page/administer/tablet-mobile-ui/reference/sg-t...

According to this article if I change the "Primary" color it should change the color of "Navigation" bar as well. But It is working for Android devices only it does not reflect on iOS devices.

Screenshot (attached)

Can someone help me what needs to be done in this case.

Thanks in advance

[PaulSylo]

Hello Prachi -

I think due to some version mismatch. try the below two links as well, i suggest to update your mobile client in ios first and try once. 

secondly, go through these link and check all your configuration are done correctly, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117301

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961310

if these not working out, try to reach support . since, there are not much troubleshoot from our end, it is best to reach servicenow.