Chat on Mobile

[Koji Yanase]

I don't think we can use chat functionality on mobile without Virtual Agent installed on the instance. Is it right?

[Ct111]

Yes either Virtual agent or Connect chat or Live Agent.

Links for reference:

Enable chat in the ServiceNow Agent mobile app
https://docs.servicenow.com/bundle/rome-field-service-management/page/product/field-service-management/task/enable-chat-in-fsm-mobile.html

Mobile Connect Chat in the ServiceNow Classic app
https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/c_MobileConnectChat.html

Enable Live Agent in the Now Mobile app
https://docs.servicenow.com/bundle/paris-mobile/page/administer/mobile-employee/task/va-in-me.html

Mark my ANSWER as CORRECT and HELFPUL if it helps

[Ct111]

Hi Koji,

if you need anymore help let me know else Can  you Mark my ANSWER as CORRECT if it served your objective.

incase DONT know how to mark an answer as answered check this

https://community.servicenow.com/community?id=community_question&sys_id=9652c88cdb60db40fc5b7a9e0f961941

[Sebastian L · Accepted solution]

You only need the free version of the Virtual Agent, and you can lead it directly to a live agent. That is what we have done, so no need for full Virtual Agent 🙂

[Koji Yanase]

We only have ITSM Standard subscription. Is it possible to use the free version of VA on production instance?

Thanks.