Chat on Mobile

[Koji Yanase]

I don't think we can use chat functionality on mobile without Virtual Agent installed on the instance. Is it right?

[Sebastian L]

Yes we do 🙂

[yuka omatsu]

Hello!@Sebastian Laursen 

Do you know how to show Now Support in Now Mobile?
I was able to display the PC version and the smartphone version.

[Sebastian L]

To show it in Now Mobile you need to add the chat to the Quick action menu in your Launcher screen. It is out of the box, so no configuration required other than adding it. 🙂

[yuka omatsu]

Hello!@Sebastian Laursen 

I was able to display it!
thank you.

[Sebastian L]

Great to hear @yuka omatsu 

Can you mark the answer in your question https://community.servicenow.com/community?id=community_question&sys_id=89847664db598110dd886c8e1396197b as correct, as this is hidden within this thread. Just to help future users 🙂