Configure AI voice agent in end user portal

PrernaSingh
Tera Contributor

3 weeks ago

Hi,

I am trying to configure AI voice agent in our end user portal by referring to this video but when following the Servicenow docs (link below), it is asking for telephony provider. But I dont want to setup AI voice agent when call is received but on click of widget as shown in the video.Any guidance or document link will really help to proceed.

Link to youtube video : link
ServiceNow docs: https://www.servicenow.com/docs/r/intelligent-experiences/create-an-ai-voice-service.html

Voice AI-agents in ServiceNow
Voice AI-agents in ServiceNow
youtube.com/watch?v=wxeMWaN6xjc
A year ago this was sci-fi, now you can actually talk to your Help Desk AI-agents instead of typing to clunky chatbots or waiting forever for someone to pick up your call. Trust me, this is about to be everywhere 🚀 #servicenow You can learn more at https://voice2me.ai/
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