Converting from Now Classic to New Now Mobile App

Zackery Reynold
Mega Sage

‎05-12-2022 05:23 AM

My company is in the works on converting from the classic mobile app to the new mobile app since it will be discontinued soon. I'm in charge of the research and I have some questions about someone who may have already converted over.

  1. What does it take to implement to the new app?
  2. We haven't upgraded yet but I was hoping to get some tips on who has recently and what problems did you run in to during the process?
  3. Are there any limitations?
  4. What new features did you come across that you implemented to use for your company?
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2 REPLIES 2

Ivan Betev
Mega Sage
Mega Sage

‎05-14-2022 01:03 AM

Dear Zackery Reynolds,

I hope you are doing well.

There are some Mobile Academy Videos that you may find useful exactly about this topic.

1. Jumpstarting your Classic Migration to Mobile Agent;

2. Mobile Classic Migration Pt 2: Creating actions;

3. Mobile Classic Migration Pt 3: Migrating your UI policies with Mobile UI Rules;

4. Mobile Classic Migration Pt 4: Designing your mobile apps.

From my personal experience:

1. It depends how customized your instance is. Maybe it would be enough to just install Plugins from the ServiceNow Store?

2-3. Some information could be obtained here - Mobile - Considerations before implementation. There are also some limitations in the native environment which still have not been handled - like Client Scripts for example;

4. I personally liked mobile reports and calendars. 

Some additional references:

Mobile App Academy (may also come in hand).

Regards, Ivan

GB14
Kilo Patron

‎10-11-2022 07:11 PM

Hello. 

Are there any specific instructions that we can use to decomm old classic app and then activate new ITSM Mobile Agent?

Thanks

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