Disable mobile app access

[Sanjay Arora]

Hi All, 

We enabled the mobile app related plugins in our non-prod instance to see how the new apps work with our instance. Is there a way to put the genie back in the bottle? We want to prevent access of our non-prod instance from the app for a short time . Thanks in advance. 

[Manoj Kumar16]

Please follow the link below-

https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/task/t_DisableThe...

[Sanjay Arora]

Thanks for your response. These settings are to disable access for the ServiceNow Classic app. I am looking to disable access to the new apps : Now Mobile and the ServiceNow Agent. This setting does not affect those apps. 

[Yev]

Hey Sanjay,

Do you need to block all users, even admins from accessing the non-prod instance? If yes, you can go to the Oauth registry table and set the active field to "false" for the appropriate clients "Agent", "NowMobile" [Requestor]:

• https://<instance>/nav_to.do?uri=oauth_entity.do?sys_id=bf973fb473331300b8d77a2f1bf6a74a%26sysparm_view=default 

If you would like to only have admins access this instance, you can add admin roles to your applet launchers. This would mean that only admin will have access to the data once logged into the applications.

Good day,

Yev

Mobile Platform, Sr. Product Manager, Servicenow

[jas101]

Hi Yev, please can you confirm - once I enable the Now app plugin in our Dev instance, all users will potentially be able to access the instance via the app and I if want to restrict this to admin users only (while we configure what shows on the app) I need to do this by adding roles to 'Applet Launcher' records? Presumably these records will appear automatically once I enable the plugin as currently I don't see any?

Thanks!