Hi professionals!
With Mobile App Builder, I'm making a mobile application.
I believe there are two methods for knowledge display on mobile devices.
One of these is what I want to utilize to show off my knowledge, but it's not working.
There is a definition that modifies how tapping behaves while the knowledge list is displayed. Depending on that definition, I believe the statement takes on a different meaning.
■How to display knowledge
① How to use a function to move the screen to a specified URL
Use this when you specify "Use a function instance" in On Tap.
This function will redirect the screen to the following URL and display the knowledge article.
/mesp?id=me_kb_view&sys_kb_id={{sys_id}}
②How to use Record Screen to get to a certain screen Segments are defined and [content], [comment], and [related list] are shown by default when I present knowledge.
■Test
I discovered that the information that appears when I use the Search Configuration is ①.
This should be changed to ②.
■What I carried out
① The home navigation [search config] "Homepage (PoC)" is what I made.
② I defined "Knowledge Search (PoC)" in [List item config] for the "Homepage (PoC)".
③ I defined OOTB [Knowledge Article view] on the "Knowledge Search (PoC)" Embedded panel. This, I believed, would enable knowledge to be shown in bite-sized chunks.
■As a result
In the [contet] portion, all that appears when I tap knowledge is attachments.
Ratings and knowledge pieces are not visible.
The table specified is [sn_km_mr_st_kb_knowledge], so the content segment specifies the article body, number, and attachments.
For some reason, the article body, rating, and spannable_rating are not displayed.
The number, short_description, and language can be displayed.
Segmenting the knowledge articles I searched for is what I want to see.
How can I present knowledge items in content based on that assumption?
Best Regard.
senon
