Does anyone know what table is used to store AI Search results for Catalog Items/Record producers

abrahams
Kilo Sage

We would like to put a placeholder image on Catalog Items and Record Producers. Currently when searching only knowledge articles have placeholder icons.


Documentation for placing placeholder icons https://www.servicenow.com/docs/bundle/yokohama-mobile/page/administer/tablet-mobile-ui/task/set-def...

 

It appears I need to know the name of the table in order to set it up for Catalog Items and Record Producers.

We have an image on the following but those don't appear in AI Search Results.
glide.sg.image.default.sc_cat_item
glide.sg.image.default.v_st_sc_cat_item

3 REPLIES 3

Paul Curwen
Giga Sage

There is an article on how this can be achieved here: Custom Icons for AI Search Results - ServiceNow Community

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

abrahams
Kilo Sage

I've just noticed the system property appears it works for most Catalog Items and Record Producers but doesn't appear to work for those Record Producers created in application Employee Center Core.  

I put in a HI ticket on this.