Enabling Surveys in Now Mobile

chuckn
Kilo Guru

‎11-21-2019 12:57 PM

Has anyone had any success setting up surveys in the Now Mobile app?  According to this page https://docs.servicenow.com/bundle/newyork-mobile/page/administer/mobile-employee/concept/mobile-emp..., users can "Take surveys" through the app...but I'll be darned if I can figure out how to enable that.

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Thanks!

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Connor12
Tera Contributor

‎12-11-2019 06:42 AM

I would also like to know the same thing. I have been through the documentation and cannot find anything about this.

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Alex Edmiston1
Giga Guru

‎12-12-2019 09:53 AM

I was able to set this up by creating a link applet that points to surveys I have created. After you have the applets created, go to Now Mobile App -> Navigation Bar. Select 'Now Mobile Nav' and then under related links click, 'Create New Tab'. In your new navigation tab you can link to your survey applet. I set the order of my survey applet to a high number so that it would appear in the 'More' tab that displays. Not sure if there is another way to do this that might be easier but I found this works for me. 

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Tschewski
Giga Contributor
In response to Alex Edmiston1

‎02-24-2020 04:54 AM

Hi Alex,

your setup was very helpful for me to get surveys to life in the app. 

I listet the open surveys on the home screen, but would like to have an option to get feedback for the app.

What I was not able to do is to get a screen like yours with "Mobile App Feedback" and "Platform Feedback". So could you tell me how to create such a screen?

I think on this screen you used URL-Applets, but the rest is not clear for me 🙂

 

I would appreciate a little help! 🙂

 

Regards,

Dominique

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Alex Edmiston1
Giga Guru
In response to Tschewski

‎02-25-2020 08:32 AM

Hi Dominique, to get a 'Feedback' screen you'll need to create an applet launcher called Feedback. I created mine in the studio and added my different survey applets to that applet launcher. Then in the Now Mobile app configuration in the platform you can link to that Applet Launcher.