Entire Application is not getting displayed on ServiceNow Mobile Agent mobile app

[Deepika35]

Hi All,

Till yesterday I was able to see all my applets in my now agent mobile app but suddenly it isn't showing any applet launcher/applet on mobile application though all the applets are in active state.

Please help me with this as it is urgent. I only see notification and setting on my mobile screen (in now agent app).

Regards,

Deepika

[rajeshjain]

Hi, 

Did we get any answer to this question ?

[rajeshjain]

I am also stuck with same issue, please advise on solution if anyone found the same.

[rajeshjain]

Hi , 

I got an update set where two mobile push message related entries found in wrong scope application, which caused issue for me. If you are having same issue then check your update set one by one , found error update set and remove/move mobile related entries in right application scope.

[SudhirG]

Check the committed update sets. Don't commit the update sets with accepting the errors.

If you ignore and accept the error and commit the update set, then entire mobile application fails.

Before committing the updates resolve the errors.

Thanks,

Sudhir G