Hi,
Working instance Australia
I'm trying to swap parts in ServiceNow Field Service Mobile and I'm having an issue when using barcode scanning.
I am able to scan the barcode successfully. I tested scanning one barcode at a time using:
- Serial number
- Asset name
- Asset tag
- sys_id
When I enter the value manually, the error disappears and I can complete the part swap successfully.
However, when I use Scan to Swap, I get an error.
Has anyone experienced this issue before or knows what field/value the barcode scanner expects during the swap process?
