How long does the mobile keep the SSO session active? Is there a timeout?

[Dina Mazur]

1. How long does the mobile keep the SSO session active? Is there a timeout? Can it be configured to keep you logged in even though you exit the app. Does this apply the same for apple/Android?

[Sumit Maniktal1]

See if below article helps you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0639134

[Sumit Maniktal1]

See if below article helps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0639134

[PaulSylo]

To your question, the answer is 30 minutes, however, pls check this below in your instance,

Check for the "OAuth refresh" token lifespan for the ServiceNow Mobile App record in the oauth_entity table to 1800 seconds ( by default it is 30 minutes or 1800 seconds)

If you want to change or consider changing, pls follow the below steps,

Configure these settings on your instance:

• Set the OAuth refresh token lifespan for the ServiceNow Mobile App record in the oauth_entity table to 1800 seconds
• Set the OAuth access token lifespan for the ServiceNow Mobile App record in the oauth_entity table to 1800 seconds or less
• Set the web session timeout defined by the glide.ui.session_timeout system property to 30 minutes or less
• Ensure that the integration session timeout defined by the glide.integration.session_timeout system property is either not defined or set to 30 minutes or less. If this property is not defined, it will default to 5 minutes in Helsinki and 1 minute in Istanbul.

[Dina Mazur]

Can I change it so that it does not log me out? Or logs me out after lets say 2 weeks of no access. The instructions look like i can change it to be less than 30min but not more. Unless Im reading it wrong?