How long does the mobile keep the SSO session active? Is there a timeout?

[Dina Mazur]

1. How long does the mobile keep the SSO session active? Is there a timeout? Can it be configured to keep you logged in even though you exit the app. Does this apply the same for apple/Android?

[PaulSylo]

Hello Dina -

See, for security purposes, the suggestion is given. if you do not log me out or log out after 2 weeks, may compromise usage. 30 minutes I default as per the best practices, again if you want to use as per your requirement, technically it is possible.

May be the below article helps to get the best practice,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791140

https://community.servicenow.com/community?id=community_question&sys_id=e17498d1dbcd8150e515c223059619ab

Regards,

Paul

Paul