How to add a Record Producer in Now Mobile App (using the Mobile interface, not URL views)

[RichardSaunders]

I am trying to reutilise an existing record producer, for example, 'Log an Incident'. None of the Applet types allow me to configure it correctly. 

Looking on the demo site, there is a 'Submit issue' Applet, but obviously, I can't access the demo backend to see how its configured. Can anyone point me in the right direction. (No links to legacy mobile app stuff, i have searched the community before posting)

How do I simply replicate this: NowMobile Demo App: https://vimeo.com/504695783

Thanks in advance. 

[MrMuhammad]

Hi,

You can use URL applet to point to the record producer. You will need to point to the mobile Service portal URL for that record producer. URL would be something like this /mesp/sc_cat_item&sys_id=<SYS ID OF RECROD PRODUCER>

Reference - Configure a URL applet | Servicenow docs

Regards,

Muhammad

[RichardSaunders]

Thanks Muhammad, we have already tried this, but it doesn't give you the full mobile experience as it does in the demo app. See comparisons from 'after-submission' screen.

mesp URL

Demo app

[Dana2]

Hi Richard,

You can also check my answer here on how to achieve what Muhammad essentially suggested.

Hope this helps,

Dana

[RichardSaunders]

Does anyone know how to achieve this in the Mobile App, not a mobile app view.