How to allow login.do method for ServiceNow Agent app

Daniel O_Connor
Kilo Guru

Hi all,

I have a suite of users who do not authentication into our platform through SSO, but instead use login.do and have their own username and password.

These users would like to start using a ServiceNow Custom mobile app I have housed in Agent, but the login only presents the SSO method through our company login. 

Is there some method to enabling ServiceNow username and password login alongside SSO for Agent app? 

13 REPLIES 13

Daniel O_Connor
Kilo Guru

Just for an update on my own problem, we couldn't find a way to make this work as we wanted. Appreciate the solutions offered, but some of them seemed to impact the entire user set or how logins worked across the board.

Just wanted to provide the login.do method or username/password method for some specific users to use. In the end kind of sorted this at the account level by just creating company accounts for these third parties and that sorted it.

But seeing a potential solution someone provided with permitting login.do at a specific app level, that might be interesting to explore as the app in question is just the Agent app which in contains a custom applet. Might be a good avenue to check 

Did you ever find any better solution? I also have this problem. 

valkyrichek
Tera Expert

There is a way to force the local login on mobile apps without deactivating the whole SSO for the instance. There is a flag "Force local authentication" on the native client list. It will still show the option to use external login as well, but by default it will show the "login.do" style of login page. It's useful for test instances.

https://docs.servicenow.com/bundle/quebec-mobile/page/administer/tablet-mobile-ui/task/mobile-force-...

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will_forster
Tera Guru