How to convert the Mobile App Chat URL to MESP

jayantd
Giga Contributor

‎06-09-2022 09:28 AM

Hi Folks, 

We are developing mobile app and we have noticed in Chat feature on mobile whenever any link appear (INC Details, Service Catalog etc.) it routed to our service portal. 

We need to know how we can make sure whenever users are clicking any link from chat should open the respective msep url instead of going to service portal.

Thanks in Advance.

Regards,

Jayant

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Muralidharan BS
Mega Sage
Mega Sage

‎06-29-2022 11:38 PM

Hi Jayant,

There are two options here,

1. You can amend the Virtual Agent topics to populate the mesp link based on the device.

You can identify the device based on vaContext.device_type. 

2. Introduce a JS include in the theme file of your SP and route to mesp. This will actually route to mesp even for hardcoded URL in any knowledge articles. 

check this article from Mark on how to create a JS include - https://community.servicenow.com/community?id=community_article&sys_id=9f1f869f1bf6f014aefc11751a4bcb69

Thanks

 

 

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