How to create a star rating survey and to send it for all the active users for once in a month ?

[Thej1]

Hi,

How to create a star rating survey from 1-5 and to send it for all the active users  for once in a month.

Could you please help me to achieve this ?

Thanks

@Community Alums @Dr Atul G- LNG 

[Dr Atul G- LNG]

 Hi @Thej1 

https://www.servicenow.com/community/germany-snug/star-rating-survey/m-p/2459117

[Sohail Khilji]

Hi @Thej1,

to create start survery you can use template: 

from navigator go to > Select "Survey" and click on "Template". > here you will be able to create your star based templates.

you can load images to create a start based survery and the trigger it every 30 days follow the below:

• navigate to "Survey > Administration > Trigger Condition"
• click on New, in the new record form, select your survey in the assessment field
• For our example set the table to [incident]
• user field set to "caller," uncheck "trigger randomly"
• repeat interval set this to 0 days, hours, minutes, seconds. Even after saving your trigger condition this will set back to 30 days, so make sure you change it again and save it.
• add a condition where "state" changes to "resolve".

[Thej1]

Hi Sohail,

I have created a new template for star rating but the limitation is when we select 3 star, it is only showing filled star in the 3rd option. The expectation is when we click on 3 star it should show 3 filled stars and two empty stars. But here it is showing only 3rd filled star.

The other concern is, when we select a daily or weekly or monthly in schedule period of survey and after saving the form it is automatically creating a schedule job. but it is not sending surveys at that schedule period.

How can we make to send survey to be sent at the schedule period ?

Thanks