In Nowmobile 'task' related to incident is not displaying

[Sharath807]

Hi all , In incident form there is related list called scrum task,which also display in nowmobile. when the scrum tasks related to particular to incident  assigned to me it is get displaying nowmobile, but the issue is when the scrum task related to incident is assigned to anybody else its not displaying in nowmobile for me.. But it should also display. How can i achieve this any help is appreciated.

[Yashsvi]

Hi @Sharath807,

To ensure all scrum tasks related to an incident are displayed in Now Mobile, regardless of the assignee, follow these steps:

Step 1: Create or Modify Mobile List Screen

1. Open Mobile Studio: Navigate to Mobile Studio in ServiceNow.
2. Select the App: Choose the app you're customizing (e.g., Now Mobile).
3. Create/Modify List Screen: Create a new list screen or modify an existing one to display scrum tasks.
4. Configure Data Item:
   • Source Table: Scrum Task [rm_scrum_task]
   • Filter Condition: parent=incident.sys_id

Step 2: Adjust Filter Criteria

Ensure the filter condition includes all scrum tasks related to the incident:

parent=incident.sys_id

Step 3: Test Configuration

1. Publish Mobile App: Save and publish the changes.
2. Test in Now Mobile: Verify that all related scrum tasks are displayed.

Step 4: Verify User Permissions

1. Access Control (ACL): Ensure ACLs on the Scrum Task table allow users to view all related scrum tasks.
2. Adjust Read Permissions: Ensure permissions are not restricted by the assigned_to field.

By following these steps, all scrum tasks related to an incident will be displayed in Now Mobile for the user, regardless of the assignee.

And please check below links also:

https://www.servicenow.com/community/developer-forum/incident-task-is-not-visible-in-related-list-of...

https://www.servicenow.com/community/incident-management-forum/incident-tasks-won-t-display-on-relat...

Thank you, please make helpful if you accept the solution.