How to create mobile application for custom application

[Learner10]

Hello Community,

Could you please let us know anyone how to create mobile experience in the agent app for custom application ??

Thanks,

Learner

[Amit Gujarathi]

HI @Learner10 ,
I trust you are doing great.

To create a mobile experience in the ServiceNow Agent app for a custom application, you can follow these steps:

1. Ensure that the custom application is designed and built to be mobile-friendly. This includes using responsive design principles and optimizing the user interface for smaller screens.

2. In ServiceNow, navigate to the "Mobile UI Properties" module by going to System Definition -> Mobile UI Properties.

3. Create a new record in the "Mobile UI Properties" module by clicking on the "New" button.

4. Provide a unique name for the mobile UI property record and set the "Active" field to true.

5. In the "Application" field, select your custom application from the dropdown list.

6. Configure the other fields in the record as per your requirements. These fields include "Table Name," "Role," "Advanced Condition," and "User Criteria." You can refer to the ServiceNow documentation for detailed explanations of these fields.

7. Save the record once you have filled in the necessary information.

8. Now, open the ServiceNow Agent app on your mobile device.

9. Navigate to the custom application within the Agent app.

10. You should now see the mobile-optimized interface for your custom application, allowing you to interact with the application using a mobile-friendly experience.

[Learner10]

Thanks for the response. Initially, we did not create a mobile application and just created the custom application. Now we are looking for the mobile app for this custom app. How to achieve this

Thanks,

Learner