How to Default the additonal Comment toggle option in the Now Agent mobile

[Sivasankaran]

I am trying to default the Toggle option to enable in Now agent application, which result in default the Additional Comment (Customer Visible). And later the user can switch the toggle off to enter the work notes

[mihirlimje867]

Hello @Sivasankaran ,

when you add a comment or worknote on the same record on the desktop, are the worknote and additional comment both text boxes shown same time? Or Is there also a toggle?

[abrahams]

Did you find an answer to this?