How to enable critical alert feature in now agent app

[MANOJM820830658]

Hi,

Im working on now agent app im follow the documentation Enabling critical alerts

but unable to find how to enable this critical alert feature by system administrator.

I have tried all the other steps and am unable to achieve the critical alert feature for now agent app.

Please help me with the above

Thank you.

[Marco0o1]

Hi @MANOJM820830658 ,

If following the steps don't work for you, you can just create a Push Notification from you criteria:

- Navigate to "System Notification -> Push -> Push Notifications"

- Confingure the trigger Table

- Configure under which criteria will be send

- Configure the targets

- Configure the Message to receive

Is basically creating the notification manually that will appear as a message in the mobile, you can read more documentation:

- https://www.servicenow.com/docs/bundle/xanadu-mobile/page/administer/tablet-mobile-ui/task/configure...

- https://www.servicenow.com/docs/bundle/xanadu-mobile/page/administer/tablet-mobile-ui/task/configure...

[MANOJM820830658]

Hi thanks for suggestion, but we are trying to enable critical alert(alerts critical notification when phone is on Dont not disturb or silent mode), we have also tried doing what u suggested it just triggers a normal notification for mobile not critical alert .