Hello Community,
I have a requirement related to an existing Business Rule (BR) in Production that sets certain records in the Auto Flush Rule table to inactive and prevents users from reactivating them.
However, we’ve observed a scenario where, if a user captures an Auto Flush rule in an active state within an update set and promotes it to Production, the record gets created as active, bypassing the intended restriction.
I understand from a ServiceNow article that this is expected platform behavior.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867344
That said, I would like to explore whether there is any workaround or best practice to ensure that such records are not created as Active in Production.
Any insights or recommendations would be greatly appreciated.
Thank you!
