How to identify ticket created on the Now Mobile app?

[Iwona]

Hi All,

Is there a possibility to detect if the task was created on Now Mobile app or not?

I need to know this among others for statistics - how many incidents, requests (...) are created via Now Mobile application and how many with other ways.

Thank you,
Iwona

[sbanc · Accepted solution]

Hi Iwona

I guess there's no out-of-the-box way for it, but you could expand the choices for the contact_type field on task table to meet your specific needs. I.e. you can create a new choice "mobile app" and set this contact type always to this value in the "New" action items in your mobile app. There you go, you could start to filter whether your tickets have been created through the mobile app or not.

Cheers!
Simon

[FC2]

catalog items use a mobile friendly rendering of the portal page, how will this work for this?

[sbanc]

Hi FC

I'm not sure about this one, but I would try to catch the session details to examine which browser and OS the logged in user is using to request the catalog item. You then could try to create a simple IF clause to decide whether the catalog item was requested from a mobile phone or a desktop computer.

But that would mean quite a tricky customization, which is not that easy to deliver, since the requesting user navigates through the same portal page interface from mobile as on desktop. Sound like a little edge-case to me.

Good luck!

Simon

[Ak8977]

How I can set "New" action items in mobile app