How to identify ticket created on the Now Mobile app?

Iwona · ‎06-05-2020

Hi All,

Is there a possibility to detect if the task was created on Now Mobile app or not?

I need to know this among others for statistics - how many incidents, requests (...) are created via Now Mobile application and how many with other ways.

Thank you,
Iwona

sbanc · ‎06-05-2020

Hi Iwona

I guess there's no out-of-the-box way for it, but you could expand the choices for the contact_type field on task table to meet your specific needs. I.e. you can create a new choice "mobile app" and set this contact type always to this value in the "New" action items in your mobile app. There you go, you could start to filter whether your tickets have been created through the mobile app or not.

Cheers!
Simon

View solution in original post

sbanc · ‎09-05-2023

Hi Ak8977

You just need to create a new action item in mobile app builder and set its type to "new".

You then can hardcode the field value of "channel" to your custom created "Mobile App" choice.

Simon

faisal_dadabhoy · ‎10-06-2022

replying to an old thread.

There is a plugin called "Service Catalog - Channel Source Analytics" (

com.glideapp.servicecatalog.analytics), it install a table called "catalog_channel_analytics" which infact tracks if service request is submitted from mobile or portal, per screen shot below

Rajkumar Bokken · 3 weeks ago

HI @faisal_dadabhoy ,

My instance already has the plugin, but I am still not able to get the engagement channel in list view or form view. can you please let me know if any other ways to find thicks raised from.( now mobile or sp portal)

Thanks