how to restrict taking a screenshot and copying from the mobile app

[Priyadharshin12]

restriction on  taking  a screenshot and  copying  the content  from the  mobile app

[Vishakha · Accepted solution]

Hi Priyadhaeshini,

Refer below thread for same requirement:

https://community.servicenow.com/community?id=community_question&sys_id=abf43e2fdb791f004fc2f4621f96...

Restrict copy/paste

Copy/paste restrictions are defined in the system properties [sys_properties] table. There are two applicable security properties.

• glide.ui.m.clear_pasteboard_when_backgrounded: Clears the copy/paste clipboard when the ServiceNow app enters the background
• glide.ui.m.blur_ui_when_backgrounded: Forces the app to blur the screen when the app enters the background on iOS. This property prevents users from being able to take screenshots and also blurs the screen when in app switcher on Android.

Refer Docs link as well for more information:

https://docs.servicenow.com/bundle/paris-mobile/page/administer/tablet-mobile-ui/concept/mobile-secu...

Kindly mark it as helpful and correct, if applicable.

Thanks and Regards,

Vishakha Pradhan

[jme37]

hi, i am working on the now mobile app and these properties (glide.ui.m.clear_pasteboard_when_backgrounded, glide.ui.m.blur_ui_when_backgrounded) aren't working for me in our lower environments (setting them true makes no difference to screenshotting or copy/paste with an android phone) - could there be something else i need to check to make the properties effective ?