Disable SSO on ServiceNow Mobile App

[Marco Tolu]

Hi everyone,

in my ServiceNow instance I'm using Single Sign On for the authentication, but I need to disable the SSO just when I'm logging into the mobile App. Is this possible?

[Joao Carlos1]

Hi @Marco Tolu ,

There is a system property named "glide.authenticate.multisso.enabled" that you need to disable.

In case you just want to force local login within the mobile app:

https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/task/mobile-force-local-login.html

I recommend the second option, as you don't leave everyone without SSO.

if my answer helped you, kindly mark it as ✅ Correct & Helpful based on the Impact.

Best Regards,

Joao.

[Mukesh24]

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