Mobile App Now / Agent vs Intune

[Elias11]

Hi All,

does anyone know how I can block to connect on the normal Mobile Now App or Mobile Agent?

I want that every user in our company to install only the Intune app but if someone install the other one without intune, 

is there a way to restrict it them to connect?

thanks

Elias

[Fu]

Hi Elias,

If the devices are MDM managed, you can use conditional access in Intune to allow approved apps only. 

https://docs.microsoft.com/en-us/mem/intune/protect/app-based-conditional-access-intune-create

iOS - Bundle IDs

ServiceNow Agent for Intune - com.servicenow.intune.fulfiller

Now Mobile for Intune - com.servicenow.intune.requestor

ServiceNow Onboarding for Intune - com.servicenow.intune.onboarding

Android - Package Names

Service Now Agent for Intune - com.servicenow.fulfiller.mam.intune

Now Mobile for Intune - com.servicenow.requestor.mam.intune

ServiceNow Onboarding for Intune - com.servicenow.onboarding.mam.intune

[rebecca75]

We're having the same issue, but we use MAM and trying to come up with a nice user facing solution so that customers won't try to log into SN Agent and error out, but be notified that they must use ServiceNow Agent-Intune.

Ideas - does anyone have a solution?

[Elias11]

Thanks for the reply, and you mean when I do this conditional access via Intune, users wont be able to login into non-Intune ServiceNow Mobile app?

Cheers,

Elias

[Elias11]

Unfortunately we do not have MDM Managed on our mobile, we only have MAM - Mobile App Management, so I think it wont help us.

Any other alternative to restric? maybe via Single Sign on? as we use SSO to login.

Elias