How to stop error messages on agent mobile app from disappearing after few seconds

[Zorawar Singh 1]

I have put some error messages using gs.addErrorMessage() in the action item on the Agent mobile app to show an error if a duplicate asset is scanned . This error message disappears from the screen after 2-3 seconds, is there a way to stop the error message from disappearing from the agent mobile app screen until user clicks on the "X" button next to the message.

[PaulSylo]

Hello Zorawar,

Just i want you to give a shot on this based on the Kb I recently, read. it states,

" InfoMessages should disappear after a few seconds by default, but if you have Accessibility enabled, which is a user preference, then the message popup does not disappear until the X is clicked."

Also, it states as "  The property is "glide.service-portal.notification_timeout.seconds" and you can set this to 0 to have the popup not timeout unless the X is clicked." though it is said as for portal, try this once, as we do not have any system properties for mobile. good luck!

[Zorawar Singh 1]

Thanks Paul ,

The accessibility was already enabled for my ID but the messages still disappeara after few seconds on the agent mobile. Seems like this setting is not for mobile apps.

I also tried to set the universal property to 0 but still doesn't work on the agent mobile app.

Regards,

Zorawar Singh