How to test Now Mobile or Now Agent mobile solutions
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05-27-2020 10:41 AM
With the Classic mobile app we could use <instance>/$m.do to impersonate and test. Does the Now Mobile and Now Agent also have a desktop, browser link to validate the experience? Are there recommended simulators?
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Agent Mobile App
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Now Mobile
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11-16-2025 03:45 AM
For Now Mobile and Now Agent, there isn’t a direct $m.do-style link like in Classic. To test the experience:
Use the mobile apps directly on a device or emulator.
Browser simulation: ServiceNow provides a preview mode in the Now Platform UI, but it’s limited compared to the real app.
Simulators/emulators: Use Android Studio or Xcode simulators to test mobile functionality without a physical device.
Impersonation: You can still impersonate users in the platform to validate permissions and workflows, which helps replicate the end-user experience.
This approach lets you verify functionality and UI before deployment.
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12-03-2025 12:44 PM
For those using Windows, I have found the Link to Windows app to be helpful and opening up the agent app on my phone --- connecting to the instance I am trying to test changes against and have that on my screen for screenshots. I hook up link to windows using my personal credentials but it works for my mobile development work.
