How to test Now Mobile or Now Agent mobile solutions

Diane Jackson
Tera Contributor

‎05-27-2020 10:41 AM

With the Classic mobile app we could use <instance>/$m.do to impersonate and test.  Does the Now Mobile and Now Agent also have a desktop, browser link to validate the experience?  Are there recommended simulators?

Labels:
0 Helpfuls
  • 6,167 Views
6 REPLIES 6

thomasender34
Giga Contributor

a month ago

For Now Mobile and Now Agent, there isn’t a direct $m.do-style link like in Classic. To test the experience:

  1. Use the mobile apps directly on a device or emulator.

  2. Browser simulation: ServiceNow provides a preview mode in the Now Platform UI, but it’s limited compared to the real app.

  3. Simulators/emulators: Use Android Studio or Xcode simulators to test mobile functionality without a physical device.

  4. Impersonation: You can still impersonate users in the platform to validate permissions and workflows, which helps replicate the end-user experience.

This approach lets you verify functionality and UI before deployment.

 
 
 
0 Helpfuls

jxsaxton421
Tera Guru

2 weeks ago

For those using Windows, I have found the Link to Windows app to be helpful and opening up the agent app on my phone --- connecting to the instance I am trying to test changes against and have that on my screen for screenshots. I hook up link to windows using my personal credentials but it works for my mobile development work. 

0 Helpfuls