Playbook in Agent mobile

[badateja007]

We want to implement Playbook experience in Agent mobile. I already referred many documents regarding this topic but none of the documents helps us. Please help me in this who have experience in configuring playbooks in mobile app.

[PaulSylo]

Hello @badateja007 - Playbooks are a relatively new concept here on mobile. pretty much not many users did this or experience it. while I digging into this, I think you need to do this with the help of the mobile app bridge and have to configure it through UI builder. how to configure this on your side is explained here. you need to explore this,

I would say explore playbook experience - https://www.youtube.com/watch?v=_KUw9-jETLI and then try with mobile experience,

https://docs.servicenow.com/bundle/vancouver-mobile/page/administer/tablet-mobile-ui/task/configure-...

https://docs.servicenow.com/bundle/vancouver-government-industry/page/product/public-sector/concept/...

[badateja007]

Hi @PaulSylo 

Thanks for the reply. I have already gone through the documentations which u sent and some more documentations too but that documents helped me to start the process in UI Builder but not the complete information to develop that feature in the mobile.

Thanks