Impersonate users while on mobile application

[tahnalos]

Is there a function in which I can impersonate users while using the Android ServiceNow application?   Not seeing an option in the app.

And before you suggest I just test with the mobile view, that is out of the question as we have found two instances in which we observed differing behavior on the Android application compared to the mobile view.

[Harsh Vardhan]

Hi

Check the below details.

4 Impersonating a User on a Mobile Phone

The impersonation icon is not visible in the mobile view of the platform, and impersonating is not supported for mobile phones. For most mobile phones, however, it is possible to impersonate a user by switching to standard view, performing the impersonation (see above), and switching back to mobile view. Some mobile devices may have problems rendering the Impersonation dialog.

Impersonate a user on a mobile phone

Thanks,

Harshvardhan

[tahnalos]

That assumes you're using the web browser.   We are using the ServiceNow Application for Android, as our devices are hardlocked to use the app only.

Thanks

[Harsh Vardhan]

even it's not available on android app.

check the link below.

http://wiki.servicenow.com/index.php?title=Tablet_Support#gsc.tab=0

Thanks,

Harshvardhan

[Harsh Vardhan]

If you want you can raise enhancement request.

Check the below link.

Enhancement requests: Tell us how you would improve the ServiceNow product

Thanks,

Harshvardhan