Impersonate users while on mobile application

tahnalos
Kilo Sage

Is there a function in which I can impersonate users while using the Android ServiceNow application?   Not seeing an option in the app.

And before you suggest I just test with the mobile view, that is out of the question as we have found two instances in which we observed differing behavior on the Android application compared to the mobile view.

6 REPLIES 6

Nitin_NOW
Tera Guru

Impersonate option is only for desktop view and not for mobile view. This is not available in Mobile view format as per design



Please hit correct/helpful based on impact of answer


Regards!


Lon Landry4
Mega Sage

the correct direction are:

(The option is not found in Profile.)

Navigate to Settings and select User.

Impersonate button shown in modal at bottom of screen.