is there any way to know how many users are logged in in servicenow using TABLET and Chrome browser

[Nikita35]

hello 

I am curious to find which browser user are using and the device they are using.

Using which I could find the number of users which are using Tablet(ipad) and chrome browser.

Also 

Is there any way to switch between tablet and desktop view?

In tablet "Switch to desktop view" is present which doesn't seem to be working.

Please let me know the inputs on this.

[AbhishekGardade]

Check out syslog_transaction table (under System Logs --> Transactions(All user)), column user agent. This string identifies the browser and certain system details of the user.

For more information about user agent check: https://en.wikipedia.org/wiki/User_agent

User agent strings are presented in different formats by the various browsers. To understand the user agent strings for each browser, view the browser documentation.

• Internet Explorer: https://msdn.microsoft.com/en-us/library/ms537503(v=vs.85).aspx
• Firefox: https://developer.mozilla.org/en-US/docs/Web/HTTP/Gecko_user_agent_string_reference
• Chrome: https://developer.chrome.com/multidevice/user-agent
• Additionally, try http://useragentstring.com/. Add a user agent string, and the browser version and analysis is presented.

Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade

[Ankur Bawiskar]

Hi Nikita,

you can determine which user is logged into mobile by checking this table -> sys_mobile_devices

for user logged into desktop it logs an event in table -> sysevent

parm1 is the username of the user

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Shrutika Surwad]

hi nikita,

There is an OOB module for this:

Thanks,

Shrutika

Please mark helpful & correct

[Nikita35]

Is there any way to switch between tablet and desktop view?

In tablet "Switch to desktop view" is present which doesn't seem to be working.

Please let me know the inputs on this.