We have a requirement to create a push notification for the case approval in the Mobile Agent App in that we created a push notification on the "sysapproval_approver" table that is triggered according to the condition and received the notification in the mobile app. But when we click on that received notification from the mobile app it redirects to the homepage approval applet with an empty field value (push Notification>home screen>approval applet) (Fig. 2)and if we open the same record directly from the homepage manually it shows all the field values related to the case(home screen>approval applet) (Fig. 1).
Additionally, when we impersonated this user on the desktop and tried to open the approval case the user didn't have access to the case table because of the roles. It worked exactly the same as push notifications in the mobile agent app means we can view the approval request but not access the case details.
The question is how it can happen when the user opens the same record from the homepage manually it has fetched all the details but not when opening the same record from the notification even the both applet are the same.
Hello All,
Do you have any updates on the above post?
Still, we are facing the same issue.
Could you please tell us how to resolve this issue?
Thank You.
1) Open your Notification and under the What it will Contain section open the push message
2) Open the Push Message Content
3) Verify that on the 7th line, the sys_id of the screen is the same as that you are trying to open, if not then you need to create a new Push Message Content with your screen sys_id.
Please try this solution and let me know if you want more help.
Thank you!
