Issue with Push notifications from ServiceNow instance to mobile having SNOW app

[Nitin64]

Hi,

I am facing same issue of not able to send push notifications from ServiceNow instance on change of State in an INCIDENT.

I have created the notification, notification message, notification message content and registred the mobile app.

Still I dont see push notifications delivered to my phone having ServiceNow mobile app.

Under System Logs -< Push Notifications, there are no no updates or error.

I followed this link - https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/concept/c_PushNotifications.html

Thanks,

Nitin

[Nitin64]

i did the same steps as mentioned above but the notification push simply refuses to come up on the mobile app 😞 No end to end documentation on it makes it more difficult to troubleshoot.

[David Ha]

Hi nitinbabar,

Please check out this Now Mobile push notification video on how to configure end-to-end.

https://www.youtube.com/watch?v=wrdVvXmMQBA&list=PLkGSnjw5y2U5bf79MQ1BPDk6hwOjXY54D&index=8&t=0s

Please open up a ticket so a technical support engineer can take a closer look and help troubleshoot if you are still experiencing issues.

Best,

David

[Nitin64]

Thanks David, Let me go through it, will try it on my PDI and come back with an update.