Making a checklist available in offline mode

Ron161
Giga Contributor

3 weeks ago

Hello, I have a checklist for fulfillers on incident forms.

On Mobile Agent, I added a 'Checklist' tab (Details screen) through Mobile App Builder.

When fulfillers turn offline mode on, the checklist becomes greyed out (screenshot attached).
I tried to configure a function and a function instance for toggling checklist items true/false but the checklist remains greyed out.

I believe I'm missing a way to locally store the checklist_items table on cache when fulfillers toggles offline mode on, and I didn't find a way to do so.

 

Thanks

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Ron161
Giga Contributor
In response to nataliya_b

2 weeks ago

I didn’t make it yet. I’m also on Zurich.

Everything in Mobile App Builder I’ve used so far is OOB configured.

There is this weird thing where I need to first pick the ‘ITSM Mobile Agent’ scope but then for each item I want to edit, it tells me to switch to the ‘Global’ scope. Wondering if this could be my problem.

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