We are currently in the process of implementing the Now Agent application, and I am wondering what other companies are doing when they went through the process.
Our main focus is on:
- Incident
- Requests / Requested Item / Catalog Tasks
- Service Catalog
- Knowledge
- Searching capabilities, etc.
Has anyone implemented the Demand and Project tables, and saw benefit from it?
We want to eventually implement the Change Request table, but may be a part of a later phase.
Other than what I mentioned, does anyone see any benefit of another table in the mobile app?
