Now Mobile configuration with PDI
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‎04-17-2024 10:58 PM
I'm new to Service Now Mobile. I am trying to configure my mobile to use PDI(Personal Developer Instance). I downloaded Now Mobile App from PlayStore. I used "Add new instance" option and gave the servicenow instance URL. Now it redirects to login page. I picked the (Username / Password) as (admin/pwd) from Manage my instance page. It gives error "Invalid Password". Same details work from the web UI. Please advise.?
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‎04-18-2024 10:00 AM
Hello @vensri728 Are you entering the instance name correctly. Note: You do not need to include servicenow.com at the end of the instance name.
Regards,
Priyanka Jeganathan
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‎04-18-2024 10:08 AM
Correct @PVJShareKnowled I enter only instance name without including servicenow.com. Hence I go to login page where the username and password are failing with invalid error