Hello,
We want to implement a solution that will allow our users to scan a Qr/bar code via the Now mobile app.
By scanning the Qr/bar code, Servicenow must open a record producer/catalog item with information filled in based on the Qr/bar code scanned.
Below 2 examples of use case:
- if a printer does not work correctly, users must be able to scan a Qr/bar code that will redirect them to a record producer with the record producer variable 'Configuration Item' automatically fielding.
-If a printer does not have ink anymore, users must be able to scan a Qr/bar code that will redirect them to a catalog item with the Catalog item variable 'Configuration Item' automatically fielding.
Can you tell me if there is an OOTB solution for that? And, if not, what is the recommended solution?
Thx,
N.B:
I already found:
-This video, but I want to know if there is an OOTB solution : https://www.youtube.com/watch?v=kTF6_6DRS2M.
-This community post but the solution seems depreciated: https://www.servicenow.com/community/innovation-lab-articles/now-mobile-qr-scan/ta-p/2304954
Ba
