Now Mobile Quick Action Button

[Miran Alam]

Hello Now Community,

I would like the button you can see below "Report an IT issue" to redirect me to my record producer I have in the Service Catalog. I don't find anyway to achieve this.

Please Note that I don't want to create an URL and redirect it to Service Portal, I want it to open up the record producer directly in the Now Mobile App.

[Ivan Betev]

Hi Mirian,

It should be an URL screen to a mobile service portal (mesp) with the relative link - /mesp?id=sc_cat_item&sys_id={id of your record producer}

It's the most proper way to open a record producer on Mobile, otherwise you would need to create a native form and script it, but does it make sense?

Something to read - Create a quick action in your mobile applications (servicenow.com)

Regards, Ivan

[Miran Alam]

Yes, I have thought about that but it does not make sense. 
If you can redirect the button "Submit request" to the Service Catalog, should you not be able to redirect the "Report an IT issue" to a item in the Service Catalog (Record producer).

Right now I have just created a similar button as the OOTB, the report an IT issue does not do anything.. 

//Miran

[AnnMarieC]

I know is is an older post, but I too agree that it does not make sense to direct a user out of the mobile app and open up a mobile service portal page. There should be a native way to set this up considering you can browse and order service catalog items natively in the app.