Open a url in Now Mobile

[Kiran96]

How can I make a URL from an email to open up in Now Mobile instead of mobile browser or Now Classic?

Thanks in advance,

Kiran

[Ankur Bawiskar]

Hi Kiran,

I think since it is an URL it should be opened in browser and the app won't be able to interpret that it seems

Not sure on this; may be you can explore on this

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[David Ha]

Hi Kiran,

You can use a URL applet template on Mobile Studio to open your URLs within the Now Mobile app. 

When configuring the URL applet, you will have an option to open it up as a web-view page within the mobile app or to open it up on your mobile browser.

It is not recommended to have it open on your ServiceNow Classic app as this is an entirely different product (legacy app).

Here's some more information on how to configure a URL applet:
https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/task/sg-configure...

Best,

David