Push notification whenever User's name tagged in work notes and show records in different color for SLA Breached records in ServiceNow Agent application.

[Deepak Ramar1]

1.Is it possible to Set up a push notification in ServiceNow Agent application for a specific User whenever User's name tagged in work notes of a record ?

2.How to sort by records SLA due date in List Applet and show records in different color for SLA Breached records ?

Thanks in advance..!

[Mukesh24 · Accepted solution]

1. Please have a look at the "Activity Stream @Mention Email" notification that is currently setup OOTB. This sends the email saying "You have been mentioned". You can maybe use the condition from this to make this a push notification for Mobile instead? I haven't tried this myself, just giving my thought.

2. I think this is possible as currently OOTB, the different "State" show different color for Requests, but you will have to play around with JSON scripting for this, not very experienced with JSON, hope you find someone to help you.

[Deepak Ramar1]

@Mukesh : Thanks for your response

[VIVEK ANAND]

Dear Deepak,

Mukesh is right with point 1. 

Point 2 - There is a feature called Field style in ServiceNow. If you notice the priority field of Incident table, you can see a red dot when its critical. This is done just by simple configuration.

Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/navigation-and-ui/task/t_DefineFieldStyles.html

Regards,

Vivek Anand

Note: If you find my comment useful, mark it as correct or helpful

[David Ha]

Hi Deepak R,

We covered this in our most recent mobile app academy: Mobile Push Notifications

• You can configure the when & who triggers on the notification event
• You can use mobile UI styles to highlight fields with different colors based on your conditions

Check out the video for step-by-step configurations. 

*Sorting list applet is configured on the data item by the system admin

Hope that helps!


Best,
David