Is it possible to edit the OOB Now Mobile applications in Studio?

[Robert H]

Hi,

We are using both the Agent and Now Mobile apps.

The com.sn_itsm_mobile (for Agent) and com.glide.mobile-employee (for Now Mobile) plugins are installed, so we have basic things like approvals available in both apps.

But when I go to Studio I only see the ITSM Mobile app (for Agent), not the many applications that come with the Now Mobile plugin.

Is there a way to make the Now Mobile applications available here, too?

I need to customize the approvals applet for Now Mobile, e.g. add fields to the list view, so I would rather do that in Studio than having to deal with that in the platform (see below) 🙂

Thanks,
Robert

[MrMuhammad]

Hi Robert,

If you go to the sys_scope.list. This table has a true/false column "Can Edit Application in Studio" that specifies whether the application will be available in the studio or not. Unfortunately, we cannot update this value which means you need to work on the platform for now mobile applications. See the screenshot below.

Hope that helps!

Thanks,

Sharjeel

[Robert H]

Hi Sharjeel,

Thanks a lot for the information.

Some things, like directly modifying the Item View JSON are not documented (and not officially supported by ServiceNow), so I guess I will have to create my own mobile Approval app in Studio just because of that, which is very unfortunate.

Regards,
Robert

[MrMuhammad]

Actually, Now mobile app is specifically designed for end-users to submit and view requests. For fulfillers/approvers agent app is the way to go.  

However, to achieve your requirements you can create an approval app as you mentioned above. 

[atherakhtar]

Hello Robert,

Greetings for the day !!

There is a way you can edit these components together with the platform in Studio.

The point here is : It is true that these apps are not built using studio or editable in studio but they are supposed to be used together with a BU application like:

1. ITSM Mobile

2. Field Service Mobile etc

Once you have identified the mobile app which you want to configure you can go to that app and then you can have the applet launcher and the configuration from the studio.

The benefit of using this approach is you will be able to connect which components are being used where which is a but difficult to identify in platform.

Thanks,

Ather