Reference Qualifier in Mobile Agent App

[Avik3]

Hi,

I have created a mobile function to create assets in the new Agent App. The Function contains fields like 'Model' and 'Model Category' . However I'd like the Model search to be limited to models within the chosen model category. 

Is there any way to apply such reference qualifier in the Mobile agent app ?

Thanks,

Avik

[Ankur Bawiskar · Accepted solution]

Hi,

which mobile app you are using?

there is a known issue for this i.e. advanced reference qualifier issue in mobile UI

https://hi.service-now.com/kb_view.do?sysparm_article=KB0541017

Not sure if you will have to apply some filters for this

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Avik3]

Hi Ankur,

I am using the new Mobile Agent App . I think this KB article might be for the classic Mobile app.

Thanks,

Avik

[Ankur Bawiskar]

Hi,

I think some type of configuration you will have to do for restricting the records/filtering the records

check below links:

https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/concept/c_MobileF...

https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/concept/filtering...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Avik3]

Hi Ankur,

These links do not apply to the issue I am facing . My requirement is to apply filters in the Action . PFA screenshots.

Do let me know if there are any possibilities for that.

Thanks,

Avik