Requested Item Details on Mobile App

Burhan Shah
Tera Contributor

‎06-01-2023 05:08 AM

Hello Everyone!

 

Approver users are unable to see requested item details in ServiceNow mobile app. It is working normally with ITIL users.

 

Please let me know how to fix this.

 

Regards,

Burhan Shah

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Doci
Mega Guru

‎06-07-2023 04:05 AM

@Burhan Shah 

Hi, I think I had the same issue. Open your Detail screen for approval. [sys_sg_details_screen]:
1. check TABLE: Approval [sysapproval_approver]

2. check "Screen fields" section: Form field is in format: "sysapproval.ref_sc_req_item.opened_by" or "sysapproval.ref_sc_req_item.variables" and their corresponding table is "Approval [sysapproval_approver]"

 

Kudos if helped 😉

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