Restrict Access to 'Now Mobile - InTune' App only with pre-authorisation user redirect message

[WazzaJC]

Restrict Access to 'Now Mobile - InTune' App only with pre-authorisation user redirect message for other App versions

Hi Team,

Please could someone help advise me how I can achieve this in my ServiceNow PDI / on my Client's Instance.

I assume it is straight forward, but not sure how to configure this.

I need Users to only be able to download and access the 'Now Mobile - InTune' version of the Now Mobile App.

If Users try to download and access any other versions of the mobile app (eg Now Mobile Agent, Now Mobile Support etc), I want them not able to access/download these.

I also need a Redirect Link and Message - a message that tells the Users to download the 'Now Mobile - InTune' version of the App, and directs users to download the correct version (Now Mobile - InTune) in the Apple Store, with an appropriate redirect message.

I am assuming this can be done via some combination of a Script (s) and perhaps Pre-authorisation and UI Messages and Mobile properties.

I would really appreciate any guidance, if anyone has had to configure this before and confirmation it works on your PDI would really help reassure me.

Many Thanks team.

[PaulSylo]

Hello Warwick,

If your user does not want to access non intune applications downloaded from the playstore, pls do as instructed in the link,

https://docs.servicenow.com/bundle/utah-mobile/page/administer/tablet-mobile-ui/task/config-basic-al...

only thing you have to change in step#7 is, copy this below and give this as value. this will restrict users from loggin to  all non intune mobile apps

com.servicenow.intune.requestor,com.servicenow.requestor.mam.intune,com.servicenow.intune.fulfiller,com.servicenow.fulfiller.mam.intune

For Redirection, long before David has created a video training, go through this link and see this video, it will help you,

https://www.youtube.com/watch?v=H7yC3fWbLWo&list=PLkGSnjw5y2U5bf79MQ1BPDk6hwOjXY54D&index=17

Pls follow this and try

[WazzaJC]

Hi Paul,

Thank you very much for providing me with this very useful feedback and links.

I really appreciate this.

I will try out this configuration on my PDI and Client's instance, in order to get the functionality working.

I will revert with a further reply and confirmation, once I have had a chance to configure this and get it working.

Thanks again for all your guidance and support.

Kind Regards,

Warwick

[PaulSylo]

Welcome!