Restrict Mobile apps from personal devices

[VK13]

Hello Everyone,

We have enabled ServiceNow Agent app for our instance, and we will be deploying this app through our AirWatch MDM. However, we wanted to restrict this app from signed from personal devices. Only MDM enabled devices should be able to log into Agent app. We have gone through all docs and references, but in vain. Appreciate any ideas. 

Thank you. 

[PaulSylo]

Have you added bundleid of airwatch in system property?

can you give me the screenshot?

[VK13]

Hi Paul,

Yes, used bundle id for ServiceNow Agent. 

[PaulSylo]

VK - You need to get this bundleid /Package id either from Airwatch or drop a HI ticket to ServiceNow, they can provide you the details.

Regards,

Paul

[VK13]

Hi Paul,

Bundle ID is unique for the app (ServiceNow Agent), which is com.servicenow.fulfiller as mentioned in the docs and also confirmed by AirWatch. Already raised HI ticket; they are of no use : (

[PaulSylo]

As per my understanding, this bundle id - com.servicenow.fulfiller is for nonmdm applications. 

(since you are using Airwatch, it should be like com. ServiceNow.Airwatch. fulfiller)., lets wait till HI ticket get responded.