'Restricted by Access Control' Error in Agent mobile application

[Black Coder]

Agent mobile App is restricting some users from viewing all the records in Applet List Screen and the issue only exists with very few users where other users with same roles / less roles compared to the users facing issue are able to view all the records on the list screen. We have noticed this issue in  Dev instance.

As per our understanding, this is not an issue with user roles because users who face this issue are admin users.

Please find the screenshots

[MrMuhammad]

Hi,

Please check before Query Business rules for Approval and Task tables. That might be restricting the access. Also, check the before Query Business rules on the child tables as well i.e. incident, change, problem etc.

Hope that helps!

Regards,

Muhammad

[Black Coder]

@Ankur Bawiskar Do you have any idea on this

[Ankur Bawiskar]

Hi,

check this article

Agent Mobile App is not showing data/all data if there is Before Query Business Rules created on the...

Regards
Ankur

[Ankur Bawiskar]

@Black Coder 

Hope you are doing good.

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Thanks!
Ankur