'Restricted by Access Control' Error in Agent mobile application

[Black Coder]

Agent mobile App is restricting some users from viewing all the records in Applet List Screen and the issue only exists with very few users where other users with same roles / less roles compared to the users facing issue are able to view all the records on the list screen. We have noticed this issue in  Dev instance.

As per our understanding, this is not an issue with user roles because users who face this issue are admin users.

Please find the screenshots

[Laukik Udpikar]

Hello @Black Coder @Black Coder 

[Black Coder]

@Laukik Udpikar as a fix i had to create additional master item for change request approval. It sorted out the issue

[Black Coder]

[Andrew Bettcher]

Thank you. I did the same and it resolved. Seems weird that we have to do this instead of filtering a single master data item per applet.